Hosting

Terms & Conditions

WEBBL (refered to as "us" or "we" or "our") will not tie you into any contracts and will always charge a fair price based on time to complete and lowest market rates. Like all businesses we must protect ourselves and our customers against the misuse of our various services and non-payment of accounts, and so these terms and conditions are designed to address such matters.

We will never share your information or data with any third party unless absolutely necessary for service provision and then only with your prior knowledge - see our privacy policy.

We will suspend access to any or all internet services, if necessary without notice, when it has been decided that the account has been inappropriately or illegally used or if the account becomes overdue for payment. Suspension of accounts for non-payment is automatic but discretion in all other matters lies solely with WEBBL.

1. Server Use

1.1. Personal accounts are to be used by the primary owner only. Personal account holders are not permitted to resell, store or give away web-hosting services of their website to other parties. Web hosting services are defined as allowing a separate, third party to host content on the owner's web site. Exceptions to this include ad banners, classified ads, and personal ads.

1.2. We reserve the right to refuse service and /or access to its servers to anyone without disclosing any reasons.

1.3. We do not allow any of the following content to be stored on its servers: Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material which contravenes UK law. Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content. The definition of "adult material" is left entirely to the discretion of WEBBL. Warez - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.

2 Copyright Issues & Data Responsibility (for client websites)

2.1. Unless otherwise explicitly stated, all web design (including layout and graphics), and html on sites designed and delivered by us is copyrighted to the client after payment. Before payment is made the copyright on any graphic design and/or content lies with us where we are the original authors, and all rights are reserved.

2.2. Regarding this website; you must ask at inbox@webbl.uk for permission to use or copy any graphics, scripts, writing or style.

2.3. Trademarks and or copyrights on sites hosted by us are the responsibility of the website owners.

2.4. Any and all data held in databases hosted by us or our partners is the sole responsibility of the client. The client is responsible for keeping backups of their own content. We do not own the data on customer websites or in customer databases. We may be able to restore a lost database and any uploaded files on a website but an upfront fee will apply. We take no responsibility for the content or recovery of databases.

3. Unlimited & Fair Use Policy

3.1. Resources are defined as hard-disk capacity, bandwidth and/or processor utilisation.

3.2. We offer an unlimited use policy through an agreement with our suppliers who maintain large ratios of bandwidth per customer. In rare cases, we may find a customer to be using server resources which impacts server performance and resources for other customers. In such cases we will suggest upgrades/alternatives or if that is not possible we reserve the right to restrict services.

4. Payment Policy

4.1. Hosting and SEO fees are payable in advance, in full, for the period of pre-payment (i.e. monthly or annually).

4.2. A retainer/deposit may be requested before work can be started. The balance of the account is payable before the completed website can 'go live'.

4.3. Although we reserve the right to change prices of accounts and/or services at any time, all pricing is guaranteed for the period of prepayment.

4.4. Our invoices are payable on receipt. Reminders are automatically sent at 30 days overdue. If payment is not received after 37 days of the invoice date the account is automatically suspended and a suspension notice is issued.

4.5. Once an account is suspended a reactivation fee will be charged. Accounts will remain suspended until the reactivation fee and the outstanding amounts have been received and processed successfully.

4.6. No work can be carried out on domains or websites or mailboxes, including any transfers or renewals until all outstanding amounts on the account is cleared.

4.7. If the overdue account coincides with a domain renewal the domain will not be renewed, and a restoration fee of both domain and hosting will be charged.

4.8. Once an account has been suspended it can take up to 48 hours to bring services back online after the account has been settled.

4.9. Where a hosting fee has become overdue, and the client eventually informs us that the domain name(s) are no longer required, a fee may be payable for the recovery of any costs we have already incurred (such as domain renewals).

4.10. Refunds: We will provide refunds when we or any of our chosen partners are at fault.

4.11. CHEQUES: Since 01/09/2017 we do not officially accept cheques as a form of payment. Please contact us first if a cheque is the only method of payment available.

5. Technical Support.

5.1. Technical support is provided free during normal office hours and is offered on a best endeavors basis.

5.2. We aim to respond to all support requests within 1 hour and to resolve all issues within 2 working days.

5.3. Some issues are outside our control and we may rely on our suppliers or other 3rd parties to resolve those issues, we often cannot offer a time to resolution in these circumstances.

5.4. ON-SITE VISITS: If a chargeable site visit is required we will charge the time at the current standard hourly rate from leaving the office to returning.

5.5. TELEPHONE SUPPORT: Telephone support outside of normal office hours is free for emergencies (eg website/email down) but will incur a fee for non-emergency calls out of hours.

6. Domain Transfers.

6.1. No charge is made for transferring .uk domains in or out to/from us.

6.2. A one-off charge is made for the transfer in or out of non .uk domains. Please note the domain registration fee may additionally be payable before a transfer can be initiated on these non-uk domains.

6.3. Some incoming domain transfers can become complicated and time consuming when the other administrators have become uncooperative or have disappeared or other issues arise. In these circumstances we will charge a time-based fee at current hourly rates.

6.4. UK domains are normally transferred within 24 hours, however we have no control over the speed at which a domain transfer takes place. We take action immediately on domain transfers, in or out, however the new/old administrator of the domain may not.

7. Timescales.

7.1. Timescales cannot be guaranteed, they are offered on a best estimate basis and do not take into account any unforeseen events or technical issues that may arise.

8. Cancellations & Refunds.

8.1. If the customer account is cancelled by us a refund of the remaining prepay period may be payable unless the account is in arrears or a situation exists which makes it unrealistic for us to consider a refund.

8.2. Customers may cancel their account at any time with no refund due.

8.3. On cancellation by either party it is at our discretion as to whether services are maintained until the customer makes alternative arrangements.

9. Indemnification.

9.1. The Customer agrees that it shall defend, indemnify, save and hold WEBBL harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against WEBBL, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless WEBBL against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with WEBBL; (2) any material supplied by customer infringing or allegedlyy infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from WEBBL's servers.

10. Disclaimer.

10.1. We will not be responsible for any damages you or your business may suffer resulting from the use of our facilities, products or services. We make no warranties of any kind, expressed or implied for goods or services provided. We disclaim any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by us, our suppliers or employees. We reserve the right to revise our policies at any time.