Support

Help & Support

Need Help?

DURING OFFICE HOURS CALL
  0114 239 8547
  07460 868900
or EMAIL
  support@webbl.uk
or TWEET
  @webbl_uk


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Latest Support Articles

How To Do a Browser Refresh

How To Do a Browser Refresh

When we do updates to your website you might not see them properly or even at all, but new visitors will.

13 SEP 2018 by Paul
IP Address Blocking

IP Address Blocking

When you discover your website and email is offline, it's probably because your IP address has been blocked.

20 DEC 2018 by Paul
MORE SUPPORT INFO

Email Settings

In the following table replace "example.com" with your own domain name.

Secure (SSL/TLS) Settings
ALWAYS SELECT SSL or SSL/TLS
INCOMING server name:
(POP3/IMAP)
mail.example.com
IMAP port 993
POP3 port 995
OUTGOING server name:
(SMTP)
mail.example.com
SMTP port 465
User Name full email address e.g.
name@example.com
Password As supplied

WEB MAIL: You can always use your email accounts by visiting example.com/webmail and entering your email address and password.

NOTE 1: Please ensure you tick the box to say your outgoing server (SMTP) requires authentication using the same user name and password.

NOTE 2: The first time you send an email you may receive a notice asking if you want to accept the certificate, just click yes/accept/confirm.

NOTE 3: We don't officially support email clients - we are not experts on all the different email clients and devices out there (especially Outlook! We hate Outlook!) but we're happy to talk you through the set up over the phone as you do it. But if you encounter any client specific problems (like Outlook not deleting emails when you click delete) we might not be able to help.

Useful links for setting up email

Add an email account to Outlook
Add email to your iPhone
Add email to your Android

Somebody to trust on the web

Call 0114 239 8547 or 07460 868900 or e-mail post@webbl.uk

WEBBL, New Mesters Business Park, 53 Mowbray Street, Sheffield, S3 8EN.
0114 239 8547 or 07460 868900 post@webbl.uk

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